Terms & Conditions

Comfortway Tourism – Terms & Conditions

1. General

1.1 Definitions

• Client: The person(s) in whose name or on whose behalf the booking is made.
• Comfortway Tourism: The travel service provider offering tour packages and related services.
• Independent Contractors: Hotels, airlines, transport providers, or any third-party service
• providers engaged for the tour.
• Domestic Tour: Tours conducted within India.
• International Tour: Tours conducted outside India.
• Tour Cost: Total cost of services booked by the client.

2. Booking Policy

• A minimum 30% advance payment is required to confirm booking.
• Remaining balance must be paid 14 days before travel.
• Failure to pay full amount within the time may lead to automatic cancellation without
• refund.
• Once full payment is received, prices are fixed and non-changeable.

3. Cancellation Policy

• All cancellations must be made via written email or message.
• Cancellation Time Charges
• 30+ days before travel 10% or booking amount
• 29–16 days before 25% of tour cost
• 15–8 days before 50% of tour cost
• 7 days or less 100% of tour cost
• Hotel/vendor cancellation policies may also apply.

4. Refund Policy

• Refunds (if applicable) will be processed within 30 working days.
• No interest will be paid on refunds.
• No refund for unused services (hotel, meals, transport, sightseeing, etc.).
• Delays due to third-party or external factors are not the company’s responsibility.

5. Insurance

Travel insurance is not included in the package. Clients are advised to arrange it independently.

6. Hotel Policy

• Hotels may be changed to similar category due to availability.
• Standard check-in/check-out timing applies.
• Valid photo ID is mandatory at check-in.
• Special requests are subject to availability.

7. Vehicle Policy

• AC may not function properly in hilly areas.
• Personal belongings are the client’s responsibility.
• Any damage caused to vehicle will be charged to the client.
• Delays caused by clients may lead to missed sightseeing without refund.

8. Child Policy

• Above 5 years: Full charge (Adult rate)
• Below 5 years: Free (No extra bed)

9. Liability
Comfortway Tourism is not liable for:

• Accidents, illness, injury, loss, or delays
• Acts of third-party service providers
• Loss of baggage or valuables
• Flight cancellations, delays, or overbooking
• Force majeure events (natural disasters, strikes, etc.)

Any additional cost due to unforeseen situations must be borne by the client.

10. Itinerary Changes

• Itinerary may change due to weather, road, or operational issues.
• Clients will be informed whenever possible.
• No refund for missed activities due to client delays.
• Any customization requested by client may incur extra charges.

11. Law & Jurisdiction
All disputes are subject to Kolkata jurisdiction only.

✅Optional Add-on (Recommended for your business)

12. Payment Modes
We accept:

• Bank Transfer
• UPI / Google Pay / PhonePe
• Cash (if applicable)

13. Contact Information
Comfortway Tourism
📞 Phone: 9242870726 / 9051843258
🌐 Website: www.comfortwaytourism.com
📧Email: comfortwaytourism@gmail.com